Telephone: 01424 215446
We've compiled some of the most commonly asked questions about our services, from computer repairs to tech workshops, to help you get the answers you need quickly. If you don't see your question listed below, please feel free to contact us directly.
Q: I'm not very good with computers. Can you help me?
A: Absolutely! We specialize in helping those who may not be familiar with technology. Whether it's setting up your device or teaching you the basics, we're here to help.
Q: I'm worried about scams and viruses. Do you offer advice on that?
A: Yes, we offer workshops on internet security aimed specifically at helping you recognize scams and avoid viruses.
Q: Where is Bexhill Computer Assistant located?
A: We are based in Bexhill and operate primarily from a home-based setup. Our exact location details are available on the "Contact Us" page.
Q: What hours are you open?
A: We operate from 9:00 AM to 5:00 PM on weekdays, with an hour-long break for lunch at 1:00 PM. We are closed on weekends and public holidays.
Q: Do you offer remote services?
A: Yes, we offer online support subscriptions for those who would prefer remote assistance.
Q: Can you fix my computer at my home, or do I need to bring it in?
A: We offer both on-site repairs and a pick-up service, depending on what suits you best.
Q: Do you offer any senior citizen discounts?
A: We value all our customers, and yes, we offer a special discount for senior citizens.
Q: I forgot my password. Can you help?
A: Yes, we offer services to help you recover or reset forgotten passwords.
Q: Can you teach me how to use my new iPhone?
Q: What types of computer repairs do you offer?
A: We provide repairs for both Windows PCs and Apple Macs, including hardware repairs, software troubleshooting, virus removal, and more.
Q: How long does a typical repair take?
A: The duration depends on the issue but most repairs are completed within 24 to 48 hours.
Q: What types of workshops do you offer?
A: We offer workshops on internet security, Apple iPad and iPhone usage, and Microsoft Excel, aimed mainly at those who are less tech-savvy.
Q: How can I sign up for a workshop?
A: You can sign up through our website or give us a call to reserve your spot.
Q: What does the online support subscription include?
A: Our online support subscription offers remote troubleshooting and assistance for up to 5 queries per month.
Q: What are your cloud backup options?
A: We offer various packages ranging from 100GB to 500GB, priced accordingly.
Q: What forms of payment do you accept?
A: We accept cash, debit cards, and most major credit cards. We also offer online payment options.
Q: Do you provide invoices?
A: Yes, we provide detailed invoices for all our services.
Q: How can I leave feedback?
A: Your feedback is important to us! You can leave a review on our "Testimonials" page or on Google Reviews.
Q: Do you offer any discounts or promotions?
A: Yes, we occasionally run promotions and special offers. Keep an eye on our website and social media channels for updates.
Didn't find what you were looking for?
Contact us directly for any additional information. Our team is always here to help!
©2024 Computer Assistant is a trading name of Top Gear Equestrian Limited
